for men
for women

FAQ

If you do not find answers to any of your questions, then please get in contact with us here.

Which inserts do you recommend for the first use of the Sybian?
The manufacturer and we recommend the Flat Top insert for the first time use of the Sybian. Generally it is better to use smaller inserts than ones that are too big. If you are unsure, we would recommend starting with a smaller insert and then working up to a larger one. Additional inserts can be rented or purchased from us.

Do I have to be concerned about hygiene when renting a unit?
As the complete unit is cleaned and disinfected after each rental period, the unit can be used without hesitation or concern. The inserts are also cleaned and disinfected after each rental period and are then hermetically sealed. It is possible to use a condom with the inserts if required and we also offer inserts for sale as new should you require this option.

Is the rental transaction and the transportation of the unit discreet?
The shipping is arranged absolutely discreetly with neutral packaging. Nobody can see what is in the box. Also the reference for the bank wire transfer and the payback of the security deposit is completely discreet.
The name “Sybianrental” is neither written on the package nor in the bank transfer details.

How high are the shipping costs?
The shipping costs depend on the country you live in.

Country Shipping costs Waybill for returning*
Austria € 15,00 € 15,00
Belgium € 16,00 € 18,00
Denmark € 16,00 -
Finland € 19,00 € 34,00
France € 19,00 € 22,00
Germany € 10,00 € 10,00
Ireland € 19,00 € 33,00
Italy € 19,00 € 26,00
Liechtenstein € 65,00 -
Luxembourg € 16,00 € 17,00
Netherlands € 16,00 € 19,00
Norway € 26,00 -
Spain € 19,00 € 33,00
Sweden € 19,00 € 33,00
Switzerland € 22,00 -
United Kingdom € 19,00 € 20,00

 

*Returning:
We can also offer the return shipping by DHL. In this case you will find a return waybill in the package which you have to stick on the package for return shipment and deliver the package to your next post office branch. You only have to pay the special price given in the list above for the return shipping. You do not have to pay any additional fees for delivery in your post office branch.

If you do not want to use this service or if it is not available in your country, please send the package back to us with a logistics company of your choice.

 

How do you arrange the shipping?
We use either DHL or UPS for shipping.
Our shipments leave on a Tuesday meaning the Sybian and all accessories arrive with you on Thursday or latest Friday at your chosen address. After the rental period you simply send the Sybian back to us. The delivery time of the package must not exceed 4 days and the package must be insured for a value of 500 Euro.

Can I extend the rental time spontaneously?
Please simply call us or contact us by email if you want to extend the rental period. If the Sybian is not reserved for another customer, the extension will be possible without any problems.

Which rental periods are possible?
You can rent the Sybian for two or more weekends. Of course the Sybian stays with you between the two weekends.

I suffer from Latex allergy. Can I use the Sybian anyway?
You can use the Sybian without concern as all parts are Latex free. All inserts are made of a material known as Dynaflex which is a TPE Compound and Kraton. No allergic reactions have ever been reported.

I am using a Diaphragm. Can I nevertheless use the Sybian?
The manufacturer’s recommendations indicate that you should not use the Sybian if you use a Diaphragm.

Can I use the Sybian when I am pregnant?
The manufacturer’s recommendations indicate that you should not use the Sybian during pregnancy because of the high levels of vibration and rotation.


We offer our service for the following countries:

Germany Belgium Netherlands
Luxembourg Italy Sweden
Finland France United Kingdom
Liechtenstein Switzerland Norway
Austria Ireland Denmark

SybianRental is available in two languages at the moment:
German and English

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